Privacy Policy

This Privacy Policy applies to Sehatam.com — a free health and wellness education website operated by Vishal Dhenwal, a BSc Medical Lab Technologist based in India.

Sehatam.com is not a registered company at this time. It operates as an independent wellness education platform. For the purposes of this Privacy Policy, references to "Sehatam", "we", "us", or "our" refer to the website Sehatam.com and its operator, Vishal Dhenwal.

By using Sehatam.com — including browsing our content, using our tools, submitting a contact form, creating an account, or subscribing to our email list — you agree to the terms of this Privacy Policy.

We collect different types of information depending on how you interact with our website. Here is a full breakdown:

A. Information You Provide Directly

• Contact Form: When you submit our contact form, we collect your name, email address, message, and any health-related information you voluntarily choose to share. This information is used solely to respond to your enquiry.
• User Account Registration: If you create an account on Sehatam.com, we collect your name, email address, and password (stored in encrypted form). You may also provide additional profile information voluntarily.
• Email Newsletter: If you subscribe to our email newsletter, we collect your email address and, where provided, your name. This is used only to send you the communications you have opted in to receive.
• Health Information: Our contact forms may include optional fields related to health concerns or conditions. Any health-related information you submit is treated as sensitive personal data and handled with the highest level of care. It is used only to respond to your specific enquiry and is never shared with third parties.

B. Information Collected Automatically

• Google Analytics 4 (GA4): We use Google Analytics 4 to understand how visitors use our website. GA4 collects anonymised data including pages visited, time spent on site, device type, browser type, approximate geographic location (country/city level), and traffic source. This data does not personally identify you.
• Cookies: Our website uses cookies — small text files stored on your device. See Section 4 for full details on the cookies we use.
• Log Data: Our web hosting server automatically collects log data including your IP address, browser type, referring URL, and pages visited. This is standard for all websites and is used for security and performance monitoring.
• AI Chatbot: Our website features an AI chatbot that may process your questions and interactions. Conversations with the chatbot may be stored and processed by the third-party chatbot service provider. Please do not share sensitive personal or medical information via the chatbot.

C. Information from Third-Party Services

• If you interact with advertisements on our website (Google AdSense), Google may collect data about your interaction as described in Google's own Privacy Policy.
• If you click on affiliate links and make purchases, the affiliate network may share limited transaction data with us (typically a confirmation of sale — not your personal details).

We use the data we collect only for the following specific purposes:

• To respond to your enquiries submitted via our contact form
• To manage your user account and provide access to account features
• To send you email newsletters and health content updates that you have subscribed to
• To analyse website traffic and improve our content using Google Analytics 4
• To display relevant advertisements through Google AdSense
• To process product purchases made through the Sehatam Health Store
• To maintain the security and performance of our website
• To comply with applicable legal obligations

We do not:

• Sell your personal data to any third party — ever
• Share your personal data with third parties except as described in Section 5
• Use your data for automated decision-making or profiling that has legal or significant effects on you
• Send you unsolicited marketing communications without your prior consent
• Use health information submitted via contact forms for any purpose other than responding to your enquiry

Sehatam.com uses cookies and similar tracking technologies to enhance your browsing experience and analyse website usage. A cookie is a small text file stored on your device when you visit a website.

Types of Cookies We Use

• Essential Cookies: Required for the website to function correctly. These include cookies that manage your login session and website security. These cannot be disabled.
• Analytics Cookies (Google Analytics 4): Used to collect anonymised data about how visitors use our website. GA4 uses cookies to track sessions, page views, and user behaviour. You can opt out of GA4 tracking by using the Google Analytics Opt-out Browser Add-on.
• Advertising Cookies (Google AdSense): Google AdSense uses cookies to display personalised advertisements based on your browsing history and interests. You can manage your ad preferences at Google Ad Settings.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling cookies may affect the functionality of some parts of this website.

Our website currently displays an informational cookie notice. If you continue to use the website after seeing this notice, you acknowledge the use of cookies as described in this policy.

We use certain trusted third-party services to operate this website. Each of these services may collect or process data as described below. We only share your data with third parties where it is necessary to provide a service you have requested or to operate our website.

Current Third-Party Services

• Google Analytics 4 — Website analytics. Collects anonymised usage data. Governed by Google's Privacy Policy.
• Google AdSense — Advertising network. May use cookies for personalised ads. Governed by Google's Privacy Policy.
• Web Hosting — Our website is hosted on a third-party hosting provider. Standard server log data is processed by our hosting provider.
• AI Chatbot Service — Our AI chatbot is powered by a third-party provider. Interactions may be processed and stored by the chatbot provider in accordance with their own privacy policy. Please avoid sharing sensitive personal or medical information via the chatbot.
• Affiliate Networks — When you click affiliate links and make purchases, the affiliate network processes the transaction. We receive only commission confirmation — not your personal or payment details.

Future Third-Party Services

We may in the future add additional third-party services including email marketing platforms, payment processors for digital products, and other marketing tools. When we do, this Privacy Policy will be updated to reflect those additions, and we will notify users where required by law.

Legal Disclosure

We may disclose your personal information if required to do so by law, court order, or government authority under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India, or any other applicable law.

We take the security of your personal data seriously and implement reasonable technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction.

• Our website uses SSL/TLS encryption (HTTPS) to protect data transmitted between your browser and our server
• User account passwords are stored in encrypted form — we never store passwords in plain text
• Contact form submissions are stored in our secure database with access restricted to authorised administrators only
• Health-related information submitted via contact forms is treated as sensitive personal data under the IT Rules 2011 and handled with heightened security measures
• We regularly update our website software and security configurations to protect against known vulnerabilities

Data Retention

• Contact form submissions: Retained for as long as necessary to respond to your enquiry and for a reasonable period thereafter for record-keeping purposes
• User account data: Retained for as long as your account is active. You may request deletion of your account and associated data at any time
• Email subscriber data: Retained until you unsubscribe. Upon unsubscribing, your email address will be removed from our active mailing list
• Analytics data: Google Analytics 4 data is retained according to Google's standard data retention settings (up to 14 months by default)

Depending on your location, you have certain rights regarding your personal data. We respect these rights and will respond to all valid requests within a reasonable timeframe.

Rights Under Indian Law (IT Act 2000 & IT Rules 2011)

• Right to Access: You have the right to request a copy of the personal data we hold about you
• Right to Correction: You have the right to request correction of inaccurate or incomplete personal data
• Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time
• Right to Grievance Redressal: You have the right to lodge a complaint or grievance regarding how we handle your personal data

Additional Rights Under GDPR (for EU/EEA Visitors)

• Right to Erasure ("Right to be Forgotten"): You can request deletion of your personal data where there is no legitimate reason for us to continue processing it
• Right to Restriction: You can request that we restrict the processing of your personal data in certain circumstances
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format
• Right to Object: You can object to our processing of your personal data where we rely on legitimate interests as our legal basis

How to Exercise Your Rights

To exercise any of the above rights, please contact us via our contact page. We will respond to all requests within 30 days. We may need to verify your identity before processing your request.

Sehatam.com is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 18.

If you are a parent or guardian and believe that your child under 18 has provided personal information to us, please contact us immediately via our contact page. We will promptly delete any such information upon verification.

Our health content, while educational, is written with adult readers in mind. It is the responsibility of parents and guardians to supervise their children's use of health information websites.

We reserve the right to update or modify this Privacy Policy at any time. Changes may be made to reflect:

• New third-party services or tools added to the website
• Changes in applicable Indian or international privacy laws
• New features or functionality added to Sehatam.com
• Feedback from users or legal advisors

When we make significant changes to this policy, we will update the "Last Updated" date at the top of this page. For major changes that affect how we use your personal data, we will make reasonable efforts to notify registered users via email.

Your continued use of Sehatam.com after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

This Privacy Policy was last updated in January 2025.